Privacy Policy

Last updated: December 10, 2025

DocSentinel ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our document processing services.

1. Information We Collect

We collect information you provide directly to us:

Contact Information: Name, email address, company name when you book a demo or contact us.
Documents: Files you upload for processing. These are processed in-memory and not stored permanently unless explicitly requested.
Usage Data: How you interact with our service to improve user experience.

2. How We Use Your Information

To provide and maintain our document processing services
To communicate with you about your account or our services
To improve and optimize our services
To comply with legal obligations

3. Data Processing & AI

Your documents are never used to train AI models. We use AI solely to extract and verify information from your documents. All processing is done on a per-request basis, and document data is not retained after processing is complete.

4. Data Storage & Security

EU Data Residency: All data is processed and stored within the European Union.
Encryption: Data is encrypted in transit (TLS 1.3) and at rest (AES-256).
Access Controls: Strict role-based access controls limit who can access your data.
No Permanent Storage: Uploaded documents are processed in-memory and automatically purged.

5. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

Access: Request a copy of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data ("right to be forgotten")
Portability: Request your data in a machine-readable format
Object: Object to processing of your personal data
Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@docsentinel.io.

6. Third-Party Services

We use the following third-party services:

Cal.com: For scheduling demo calls
Netlify: For hosting our website
Google Cloud / Vertex AI: For document processing (EU region)

7. Cookies

We use minimal, essential cookies for site functionality. We do not use tracking cookies or sell your data to advertisers.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@docsentinel.io
General inquiries: conor@docsentinel.io

DocSentinel is operated from Dublin, Ireland and London, UK.